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Written by admin |
| Thursday, 27 June 2013 10:16 |
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A lot of established companies across the world stand strong mainly because of their good relationships with their customers. These days, a lot of communication means have been provided by companies to ensure that their customers are able to reach them in whatever way that is most convenient. Before, people’s only choice was to make phone calls to customer help representatives in the hopes of solving their issues, but sometimes factors such as language barrier may only end up making both parties unsatisfied. When internet started to become widely used among online shoppers all over the world, companies began to offer e-mail support for customers. However, when issues need to be solved ASAP, e-mail can be very problematic because the waiting time may take too long. In recent years, companies have introduced chat support for their websites as well, and many people seem to be happy when such feature is offered because it is a convenient way to get a quick response to their queries.
Knowing how to handle customer issues is one thing, but knowing how to solve them within moments of writing is another, so it is essential for a newly-hired chat agent to be aware of some tricks of the trade.
Personalized Approach
 The chat agent is trained to learn the canned responses of the company to help them respond to their customers, but answering them with a personalized approach will more likely get the company higher points in the service department. While canned responses sometimes do the job in solving the customer's query, engaging them in a personalized manner will make customers feel that they are important, because they will be able to see that the company is actually putting effort to provide customer-specific solutions to resolve their issues. However, it is important not to overdo it, because business is business and formality must still be maintained.
Watch How You Communicate
As mentioned in the previous point, there is a limit on how a chat agent can engage a customer in a personal manner, and these limits should be well-known to them. It is not wrong for any customer support representative to approach a customer in a more casual tone than what is originally prescribed. However, when a chat agent gets too informal, a customer may get the idea that s/he is not being serious about the job, and this may seriously affect the customer's overall perception of the company. In any given case, understanding is the key to gain any customer’s trust, and the chat agent must know how to balance formality and empathy to properly get his/her point across.
Project a Positive Attitude
Some people may be taking it for granted, but word choice in writing can actually reflect the chat agent's disposition towards the customer. Simple affirmations such as "I will look into it", "Here are some things we can do about this", or "Let me help with you with that" already mean a lot to the customer, and just seeing a chat agent's desire to help them is enough to make them believe that the company values them well.
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| Last Updated on Monday, 10 March 2014 10:48 |
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Written by admin |
| Tuesday, 18 June 2013 08:36 |
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In these modern times, furnishing your outdoor area has become increasingly popular. Whenever you attend a friend or neighbor’s barbecue party, you look around at the kind of furniture in use. By the time you get back home, you are feeling so challenged. You make a silent vow that before the end of summer you must upgrade to modern patio furniture. If you have a house that is complete with a garden and a yard, then you are very lucky. That is an opportunity to turn it into a resort of its own kind. Modern furniture is stylish, light in weight and easy to maintain.
Another plus with modern patio furniture is in the use of colors and fabrics. Whenever you are upgrading or buying such furniture for the first time, go for top quality. This means, the material can withstand harsh weather, is not susceptible to mold, mildew and rust. At the same time, the furniture should be sturdy since you will be using it a lot. What this means, in a nutshell, is that you should get the right value for your money. You can borrow ideas from a friend. Alternatively, by browsing through the web you will come across variety of designs.
 When choosing modern patio furniture, give preference to comfort. There is no use of spending so much money on items that do not make you feel comfortable. Try not to compete with your friends or neighbors. Instead, listen to your instincts. You can even sit down with your spouse and agree on the type of patio furniture you should buy. The other way to go about it is by use of themes. You could still have modern furniture that has a classic, contemporary or romantic theme. Consider the space available and the things you have dreamt of doing with it.
As you buy modern patio furniture, it is good to note that their height is usually lower than other types. They also have wider and deeper seating areas. Unless you are shopping online, you could try seating on one at the furniture showroom. Find out whether it meets your height and comfort standards. Before you test any item, it is respectful to seek the seller’s permission. Visit several showrooms or websites before you decide on the right one. The beauty of buying furniture online is that it will be delivered right to your doorstep. Modern patio furniture can open your outdoors in ways you never thought possible.
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| Last Updated on Tuesday, 04 March 2014 07:44 |
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Written by admin |
| Saturday, 18 May 2013 09:31 |
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A Web conferencing software program allows you to have a conference through a network (such as the Internet) for a flat annual/monthly subscription fee. A good software program will allow you to hold online meetings around the clock. The software program has several business uses.
The software will give you a sales boost. The fact that you can hold an unlimited number of meetings every day and you can communicate with people in different parts of the country and of the world means you will be able to supervise and guide your sales team. The fact that there is no travel involved means your sales team will concentrate on the job.
You could make online sales presentations. The software is not limited for use by your team. You will be able to sell your product/s without geographic restrictions. The more the people you sell to, the more likely you are to make good profit.
Web conferencing software is of use to businesses in that it can be used for training. If your business has several branches scattered in different locations, keeping your employees updated and well trained is not easy. With the software, you will be able to offer the training in person. This is important because outsourcing the training is expensive and your employees might not get the exact training you wish to offer them. With the software, you can have a big number of employees attend the training on their PCs. The software allows for the sharing of the display as well as such input devices as the mouse and the keyboard. This makes training sessions interesting and interactive.
Another business advantage of the Web conferencing software is that it will lead to increase productivity. This is possible because there will be increased interaction and collaboration among the remotely connected staff members and the in-house ones. Discussing a project, the strategy to adopt, and ideas is just a click away. Communicating this way is actually better than face-to-face meetings since shy people and those who have low self-esteem do better with impersonal communication.
The greatest business benefits you get from the software are that you will save on travel costs since there is no travel involved and you will save on valuable time. Other benefits of the software are that you will get sharable licenses, you could do remote printing, and you could communicate through both text and audio (VoIP).
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| Last Updated on Tuesday, 10 December 2013 08:27 |
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Written by admin |
| Thursday, 23 May 2013 11:19 |
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We are the leaders in designing and manufacturing of the world class high quality Misting fan. A misting fan is made to suit all your cooling needs. They can be used for indoor residential or commercial cooling, industrial cooling as well as for odor control, dust suppression or even for special effects.
There are places or events which need to be held at outdoors or in open spaces, where it is almost impossible to set up any kind of air conditioner. Use these high performance and world class cooling systems to entertain your guests and give them the most environment friendly cooling reception. You can also use the heavy duty misting fan to keep your barn or other open spaces cool.
We offer the widest range of misting system with low, medium or high pressure misting systems for our fan. Our misting fan can be huge for industrial to small and personal portable ones. They are excellent high efficiency fan with the best quality misting nozzles.
 We have the best engineers, who are extremely well educated and experienced. They are also highly professional and always in pursuit of perfection. They design the misting fan using the latest engineering and CAD software. They also use the latest in air movement science and technology to design the fan. The prototypes undergo rigorous and long hours of extensive testing and quality checks before they are sent for sale. They also use the most aesthetic designing senses and ergonomic designs to make these fans not only look nice, but make their installation easy and hassle free.
The high pressure misting systems are one of the best misting systems available, as they produce superfine mists that are dispersed by the fan blades in the surroundings. These droplets evaporate absorbing heat from the surroundings, thereby cooling them. We have the widest range of misting fan to meet all your residential, industrial, agricultural or commercial needs. We also have the best designers who are extremely experienced who can design customized fan to meet your needs.
Be it huge indoors like factories, or gymnasiums or poultry enclosures, a high performance misting fan can cool them all. They are also one of the best coolers of open spaces too. You can use them at sports sidelines, construction sites and at outdoor wedding receptions too. They not only cool the area, they also add humidity to the place which is also good in heated conditions.
We use the best materials to manufacture our products. They are not only efficient and heavy duty; a misting fan is also extremely durable. They are high performance and excellent in energy efficiency. They are also available in a range of colors to suit your tastes.
A misting fan is one of the most environment friendly cooling systems. They are definitely better than conventional air coolers as the misting fan does not use CFC or Freons. These fans also use lesser electricity than their counterparts, and they also can produce more water droplets using much lesser amounts of water.
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| Last Updated on Monday, 10 March 2014 10:49 |
| Professional Advice from Carpet Cleaning Dc Experts |
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Written by admin |
| Tuesday, 14 May 2013 09:47 |
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In order to make the interior part of the house look beautiful, most people resort to the purchase of stylish carpets. In most cases, carpets do not come cheaply and it is prudent to ensure that carpets are properly maintained in order to increase their lifespan. There are people who prefer to do the cleaning on their own, while others prefer to enlist the services of experts. Regardless, of whether you do it on your own or you enlist the services of a carpet cleaning DC expert, you still need to ensure that you undertake routine upkeep activities. These activities will help to keep your carpet clean at all times. However, having an unmaintained carpet can not only be visibly unappealing, but it might also expose you to health-related issues which might be as a result of accumulation of bacteria in the carpet.
 Carpets that are not properly maintained will often result into wear and tear. This might force you to incur other unnecessary costs to purchasing a new carpet. For this reason, in order to avoid uncalled for expenditures, it is imperative that carpets should be well kept. However, if you are the person who would want to carry out this pertinent task on your own, there are various tips from carpet dc experts that you can adhere to that will help to keep your carpet spotlessly clean at all times. To begin with, you need to vacuum your carpet regularly. If your house happens to have a high amount of traffic, you ought to vacuum your carpet twice a week. This will help to prevent build up of particles that might ultimately destroy the carpet fibers.
Secondly, you should observe a lot of caution when you are removing stains and spots. If you do not have the necessary experience of removing a carpet, you should seek advice from a carpet cleaning dc professional. This way, the expert will be able to advise you on the cleaning materials that you ought to use in order to be able to remove the stains and spots. By getting to consult a carpet cleaning dc professional, you will be able to avoid further damage on the carpet.
Furthermore, you should use deodorizing powders to clean your carpet. Contrary to popular belief, the use of deodorizers does more harm than good. According to carpet cleaning dc experts, the talcum powder that is found in these deodorizers is not water-soluble and might at times prove to be a challenge to remove. Even after cleaning the carpet, the carpet might still appear dirty due to this powder. For this reason, you should get the right type of detergents that are required when it comes to carpet cleaning.
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| Last Updated on Tuesday, 04 March 2014 07:46 |
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